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How to use the "On Behalf of Booking" feature - Court Bookings

If you would like to use the "On Behalf of Booking" feature - please contact us at: support@clubspark.co.uk to have this enabled in your ClubSpark account.

 

What is "On Behalf of Booking"?

This feature allows the Administrator / Booking Administrator or / Booking Sheet Administrator to make bookings on behalf of someone else.

An example of this would be the administrator could "Book on behalf of Guest" to make court bookings, charged at the guest price. The administrator could also "Book on behalf of Member" to make a court booking at the agreed fee (or free of charge) for that member.


Firstly go to the 'Booking' module along the left hand side of the admin page. Next click 'Settings' and then 'Basic settings'. Scroll down until you reach the 'Payment' section and make sure the online payments box is selected. To select this box you must have a registered Stripe account.

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To book a court on behalf of a guest you must select this option from the drop down menu on the right hand side. You can see the prices the courts will be for the guests who want to book.

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 Click on the desired booking slot the guest would like, after clicking on the booking slot an overlay will appear (see image below).

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Click the 'Add new contact' tab this will bring up the below overlay.You can now add the details of the guest booker, decide the category of the booking and the length of the booking. Alternately typing a name in the contact field will bring up any potential matches who have booked a court previously or are already in your contacts list. Once you have filled in all the contact details click 'Continue'.

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You will then be taken to the 'Booking details' page, here you can amend the amount to be paid and choose the payment method that the guest requires to make. Once you are happy with all the details of the booking click 'Confirm this booking'.

 

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If the guest would like to pay by 'Credit/Debit Card', follow the steps below.  

1. Change the method to 'Credit/Debit Card'

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 2. Enter your guest's bank details, before selecting 'Pay'.

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 The booking will now be confirmed.

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To book a court on behalf of a member you must select this option from the drop down menu on the right hand side. Then select the time the member would like to book, you will automatically see the members prices appear in the box. 

 

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Click on the desired booking slot the member would like, after clicking on the booking slot an overlay will appear. Typing a name in the contact field will bring up any potential matches who are already contacts or members. It may take a couple of seconds for the name to appear, an image will appear whilst you are waiting (see image below). 

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Select the name of the member and click 'Continue'. 

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You will then be taken to the 'Booking details' page, here you can amend the amount to be paid and choose the payment method that the member requires to make. Once you are happy with all the details of the booking click 'Confirm this booking'.

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 The booking will now be confirmed.

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