Cancelling A Court Booking

There are a few ways to cancel a booking: 

Please note: The club admins are able to set the refund window, so depending on the time you cancel the court, will impact if you receive a refund if paid. If you have any questions on this, please reach out to your venue. 
 

• Cancelling via the 'View my Bookings' tab on the Booking Sheet 

• Cancelling via your Booking Confirmation 
• Cancelling via the Booking Sheet (only Administrators or Booking Administrators can do it via this way)

 

Cancelling via the 'View my bookings' tab on the Booking Sheet

Step 1: 

When logged into the club website, go to the Booking Sheet and then click on 'View my bookings' tab on the booking sheet, as shown in the image below. If you are not signed in already, it will ask you to sign in. 

Step 2:

This will bring you to a list of your upcoming bookings, as shown in the image below:

Step 3:

To cancel a booking, click on 'View details' and you'll be taken to the following page and then click 'Cancel booking': 

Step 4: 

You will be asked if you are sure you want to cancel the booking, select 'Yes, cancel booking' if you would like to proceed. 

Cancelling via the Booking Confirmation

Step 1: 

You can cancel a booking is via the booking confirmation email. Within the email, there will be a link, 'Click here to manage your bookings', as shown in the image below at the bottom of the Email. 

If you click this link, a new page will open up on 'Bookings' page where you can select the Booking in question to cancel:

Once within the Booking Record, you'll then see the 'Cancel Booking'  button:

 You will be asked if you are sure you want to cancel the booking, select 'Yes, cancel booking' if you would like to proceed.

Cancelling via the Booking Sheet (only Administrators or Booking Administrators can do it via this way)

Users with an Administrator or Booking Administrator role can cancel a third way. They can do this by clicking on the booking on the booking sheet, which will bring up the below overlay.  They can cancel other users bookings as well as their own. 

To cancel the booking click the 'Cancel booking' tab. You will then be taken to the cancel booking page, as shown in the image below:

You have the option to send an email notification to the contact whose booking is being cancelled. There is pre-loaded text in the email but you have the options of writing a more detailed explanation in the 'Notification email text' box.

Please Note: If the booking being cancelled is part of a block booking, you are able to choose to cancel all the dates in the booking or just the booking date that you have selected.

If you click 'Cancel booking' you will then be shown a confirmation of the cancelled booking, as shown in the image below.

 You can now click 'Book another court' to be taken to the booking sheet.