Stripe and ClubSpark charge a small transaction fee for processing payments for your courses and classes.
2.8% + 25p per transaction (UK cards)
4.3% + 25p per transaction (International + American Express cards)
In order for your courses and classes to display on the public website and receive payments you must register an account with our payment provider STRIPE.
In the admin area on the left hand side, select 'coaching' and you will see a reminder at the top of the page with instructions on how to register as well as further payment information (if you haven't previously registered).
If you already have a STRIPE account that you wish to use with your ClubSpark account - follow the link to 'setup your account' and when you reach the STRIPE pages, you can choose to 'sign in' with your existing account details.
Select the 'Setup your account' link.
Select the 'register with STRIPE' button to begin the registration process. (NB: to take payments into an existing STRIPE account - click on the link as shown immediately below 'already have a STRIPE account? Sign in'
In the section shown above, you will need to enter your country, your product (e.g. Tennis Club: we sell memberships, coaching courses, tennis court bookings etc)
Your business type - tennis venues will mostly fall under the 'individual / sole trader' category, however other categories are: limited company, non-profit (for a registered Charity), Partnership/LLP.
Company & VAT numbers are optional - these may not apply to your venue.
Business address - is the address of your venue
Your website - this will be automatically entered with your ClubSpark URL - this is needed to link the STRIPE account to your account to take payments for court bookings and coaching courses.
In the section shown below - you will be asked to enter 'your personal details'. Here you need to enter the name of the person completing the online form. This is required for verification purposes (to make sure someone isn't setting up a false account) - this person can be anyone who the venue / coaching organisation nominates to set up the STRIPE account.
Credit card statement details - these are the venue / coaching organisation's details, that should appear on someone's bank statement when making a payment to you.
Bank Details - these are the venue / coaching organisation's details
Next, you should click on the link to read the 'services agreement' to make sure you understand the agreement.
Finally - you will need to enter an email + password to set up the account. This will be used to access your STRIPE account to view payment information and make important changes to your account (e.g. change the bank account where the payments will be transferred).
If you forget which email / password you used to set up your STRIPE account, let us know.
For further assistance with your STRIPE account - please contact their help desk.