When setting up an LTA Youth Start Course there are two options for the waiting list; automatic and manual.
This setting will determine how the next person on the waiting list is added to the course.
This guide explains the difference between the two types of waiting lists, as well as explaining how to manually move player from a waiting list.
When creating your course we will have the opportunity to enable the waiting list this can either be 'Automatic' or 'Manual'. If you do not want to enable this you would choose 'Not Enabled'.
See the definitions of both types of waiting list below.
Automatic Waiting list:
If the waiting list is set to 'Automatic' the next player on the LTA Youth Start waiting list who meets the criteria of the course will be automatically invited to a course when space becomes available. This will also happen when creating a new course, where 10 new spaces have come available for example.
The parent/guardian will receive an email prompting them to accept or decline the invitation. If they decline or fail to respond within 48 hours, the next player in line will be invited onto the course. If they accept they will be directed to the checkout page where they will need to provide their kit requirements and make payment.
Manual Waiting List:
When the waiting list is set to 'Manual', coaches will need to select the player they wish to invite from the waiting list and who meets the criteria of the course.
The parent/guardian will receive an email prompting them to accept or decline the invitation. If they decline the place or fail to respond within 48 hours, the coach will be prompted to invite another player. If they accept they will be directed to the checkout page where they will need to provide their kit requirements and make payment.
Save the changes once you have decided what type of waiting list you will enable.
Step 3: (only applicable if you have set your waiting list to manual):
To move a player on to a course you need to select the player using the tick box next to their name, then select the 'more' button (three dots action icon) above the table followed by 'Move to course'.
The 'Move to course' option will only be shown if there is enough available space on the course for the number of players you have selected.
You can get to the full waiting list by clicking on the button 'Full waiting list' in the top right corner of the attendee's page.
After moving a player on to a course they will appear as a 'Pending' attendee on the course register and their main contact will have been sent an email where they can accept or decline the place.
Please Note: All players joining the waiting list will go on the same waiting list for that provider, there isn't a course-specific waiting list. The waiting list is available from the course attendees page of each course and all players will be shown there. However, only eligible players will be moved on to the course if space becomes available.
The course column on the waiting list table will indicate the code of the course which the player was trying to book onto. You can use this to find a similar course to move the player onto.