How to Resend an Expired Clubspark Invite

If a Clubspark invite has expired, you may still be able to send a new invite depending on why it expired. This guide explains the common scenarios, what to check first, and how to resend the invite for each case.

Why an invite can expire

A Clubspark invite can expire for a few reasons. The most common are:

• The invitation is only valid for 30 days 
• The member already has a duplicate account in Clubspark.
• The member did not accept the invite before it expired. 
• The member is already registered with their LTA profile.

How to resend the invite

If the member did not accept the invite

If the invite expired because the member did not accept it within 30 days, resend the invite from the member record in Clubspark.

1. Open the member profile in Clubspark in the Contacts Module
2. Check that the email address is correct.
3. Select the option to resend the invite.
4. Ask the member to check their inbox and spam or junk folder.

If the invite expired because of a duplicate account

If the member already has a duplicate account, the invite may expire because Clubspark cannot create a new profile for the same person. In this case, first identify whether the member has more than one account.

1. Search for the member in Clubspark using their name and email address.
2. Check whether more than one record exists for the same member.
3. If a duplicate account is found, follow your club process to merge, close, or update the correct account.
4. Once the account is resolved, resend the invite to the correct email address if needed.

If the member is already registered with their LTA profile

Members who are already registered with their LTA profile will not receive a new invite. In this case, no resend is required. The member should use their existing LTA profile to access Clubspark.

Before you resend

• Confirm the member's email address is correct.
• Check whether the member already has an LTA profile.
• Make sure there is only one active member record for the person.
• Ask the member to look for the invite in their spam or junk folder.

Summary

If a Clubspark invite expires, the next step depends on why it expired. Resend the invite if the member did not accept it, resolve any duplicate account issues first, and do not resend if the member is already registered with their LTA profile.

You can also copy the unique invite by clicking COPY and then send this unique link to them person directly. Do not click on this link yourself, as this will accept the invitation to your account.