Welcome to the LTA ClubSpark Status Page
Here you will find real-time information about the status of our services as well as a list of know bugs that we are actively working to resolve.
We will virtually 'high five' you if you could have a quick scan of the known bugs & issues listed below before contacting the support team. This helps to minimise duplicating support tickets and helps us to answer your questions faster.
Current Status Summary: ClubSpark is fully operational
We operate a constant maintenance programme of work on the platform. Here you will find a list of planned release dates for minor or major updates, with a high-level summary of what will be included in each one.
|Summary||Target Release Date||Confirmed Release Date|
Platform Feature Update
Patch release to fix a number of bugs & issues
You can see a full list of all recently resolved issues, bugs and new features HERE
Recently Identified Bugs & Issues
|Bug Description||Latest Status||Last Updated|
|Website Home Page has reverted back to previous content||
|We are aware some venues are experiencing issues with their ClubSpark website||
Under Investigation - Will Provide Update ASAP
|Punctuation marks & symbols not displaying correctly when sending an email.||
|Andriod - Booker App is displaying multiple of the same day when trying to book courts at a venue in advance.||
|Not all participants are appearing on the coaching course/class register - App & Admin Area.||
|Emails sent from the platform are not updating when the recipient opens etc.||
We are in communication with our mail provider to get this issue resolved.
|Booker App Issues||
This issue has been resolved by us.
We are now awaiting approval from Apple/Android for it to be released into the App/Play Store.
Once it has been approved, you will need to update the app for the fix to take place.
|Some players are able to book courts for free when costs/fees have been set.||
|Unable to amend participants on a court booking.||
Currently in progress with one of our developers.
We are looking at improving this functionality.
|Coaching sessions are 'closing' 1-hour before the class starts preventing players from booking onto the session.||Under Investigation||20/10/2020|
|Images not appearing correctly on Mobile Devices.||We have resolved this issue and is now with our Test Team to sign off and have released into the platform.||26/11/2020|