LTA ClubSpark Status - Live Updates

Welcome to the LTA ClubSpark Status Page

Here you will find real-time information about the status of our services as well as a list of know bugs that we are actively working to resolve.

We will virtually 'high five' you if you could have a quick scan of the known bugs & issues listed below before contacting the support team. This helps to minimise duplicating support tickets and helps us to answer your questions faster.

Current Status Summary: Good Functionality of the ClubSpark Platform

Release Schedule: 

We operate a constant maintenance programme of work on the platform. Here you will find a list of planned release dates for minor or major updates, with a high-level summary of what will be included in each one.

Summary	Target Release Date	Confirmed Release Date
Patch release to fix a number of bugs & issues	w/c 14/12/2020	16/12/2020
Patch release to fix a number of bugs & issues	w/c 11/01/2021

You can see a full list of all recently resolved issues, bugs and new features on our Recently Resolve page.

Recently Identified Bugs & Issues 

Bug Description	Latest Status	Last Updated
Coaching payments are not corresponding to what is displayed within Stripe	Under Investigation	11/01/2021
Unable to resume paused memberships	Under Investigation There is a workaround to this issue, by unselecting 1 member and then resuming the rest of the paused memberships.  More information can be found within the Resume Membership support guide.	08/01/2021
Unable to pause all member's memberships in 1 go.	Under Investigation There is a workaround to this issue, by unselecting 1 member and then pausing the rest of the memberships. More information can be found within the Pause Memberships support guide.	08/01/2021
Booker App is displaying multiple of the same day when trying to book courts at a venue in advance.	Under Investigation	18/11/2020
Not all participants are appearing on the coaching course/class register - App & Admin Area.	Under Investigation	18/11/2020
Emails sent from the platform are not updating when the recipient opens etc.	We are in communication with our mail provider to get this issue resolved.	20/10/2020
Booker App Issues	This issue has been resolved by us. We are now awaiting approval from Apple/Android for it to be released into the App/Play Store.  Once it has been approved, you will need to update the app for the fix to take place.	21/09/2020
Some players are able to book courts for free when costs/fees have been set.	Under Investigation	30/10/2020
Coaching sessions are 'closing' 1-hour before the class starts preventing players from booking onto the session.	Under Investigation	20/10/2020