Welcome to the LTA ClubSpark Status Page
Here you will find real-time information about the status of our services as well as a list of know bugs that we are actively working to resolve.
We will virtually 'high five' you if you could have a quick scan of the known bugs & issues listed below before contacting the support team. This helps to minimise duplicating support tickets and helps us to answer your questions faster.
Current Status Summary: Good Functionality of the ClubSpark Platform
Release Schedule:
We operate a constant maintenance programme of work on the platform. Here you will find a list of planned release dates for minor or major updates, with a high-level summary of what will be included in each one.
Summary | Target Release Date | Confirmed Release Date |
Patch release to fix a number of bugs & issues |
w/c 14/12/2020 | 16/12/2020 |
Patch release to fix a number of bugs & issues |
w/c 11/01/2021 |
Recently Identified Bugs & Issues
Bug Description | Latest Status | Last Updated |
Coaching payments are not corresponding to what is displayed within Stripe |
Under Investigation |
11/01/2021 |
Unable to resume paused memberships |
Under Investigation There is a workaround to this issue, by unselecting 1 member and then resuming the rest of the paused memberships. More information can be found within the Resume Membership support guide. |
08/01/2021 |
Unable to pause all member's memberships in 1 go. |
Under Investigation There is a workaround to this issue, by unselecting 1 member and then pausing the rest of the memberships. More information can be found within the Pause Memberships support guide. |
08/01/2021 |
Booker App is displaying multiple of the same day when trying to book courts at a venue in advance. |
Under Investigation |
18/11/2020 |
Not all participants are appearing on the coaching course/class register - App & Admin Area. |
Under Investigation |
18/11/2020 |
Emails sent from the platform are not updating when the recipient opens etc. |
We are in communication with our mail provider to get this issue resolved. |
20/10/2020 |
Booker App Issues |
This issue has been resolved by us. We are now awaiting approval from Apple/Android for it to be released into the App/Play Store. Once it has been approved, you will need to update the app for the fix to take place. |
21/09/2020 |
Some players are able to book courts for free when costs/fees have been set. |
Under Investigation |
30/10/2020 |
Coaching sessions are 'closing' 1-hour before the class starts preventing players from booking onto the session. | Under Investigation | 20/10/2020 |
Any comments?
If you have any thoughts or comments on this article, please contact us at support@clubspark.co.uk