LTA ClubSpark Status - Live Updates

Welcome to the LTA ClubSpark status page.

Here you will find real-time information about the status of our services as well as a list of know bugs that we are actively working to resolve.

Current status summary

LTA ClubSpark is operational. Following the recent platform upgrade on 16th June, we are continuing to resolve a number of bugs and issues. We will virtually 'high five' you if you could have a quick scan of the known bugs & issues listed below before contacting the support team. This helps to minimise duplicating support tickets and helps us to answer your questions faster.

Release schedule 

We operate a constant maintenance programme of work on the platform. Here you will find a list of planned release dates for minor or major updates, with a high-level summary of what will be included in each one.

Summary	Target release date	Confirmed release date
Minor release to introduce custom courses to LTA Rally + address some open bugs  Custom coaching courses available on LTA Rally Venues with custom URL's will appear on LTA Rally  Bug fix: Course description showing twice on the website for recurring sessions Small bug fixes for waiting lists & payment requests	w/c 29/06/20	03/07/20
Minor release to introduce the ability to resume paused membership packages	w/c 6/07/20
Patch release to fix a number of open bugs & issues	w/c 13/07/20
Patch release to fix a number of open bugs & issues	w/c 20/07/20

Recently resolved bugs & issues - bugs we've recently resolved (history retained here for 45 days) 

Bug description	Latest status	Last updated
Images are displaying smaller than expected on some mobile devices	Under investigation	22/06/20
Intermittent issues when booking on behalf of a junior member	Under investigation.  If you turn the group booking feature off the booking can be made. We are working on this fix.	2/07/20
An issue with start and end dates on coaching courses using the recurring option	Under investigation	29/06/20
Bullet points not showing on the 'important information banner' on the website module	Numbered bullet points are working but there is an issue rendering the dot point bullets that is under investigation	29/06/20
In the court booking sheet, the red line showing the current time  is not showing correctly.	We have resolved this issue and it will be fixed in the next release	2/7/2020
Admin and player are unable to amend the participants on the court booking after it is created.	Under investigation	5/7/2020
Recurring bookings are not showing in the court booking admin pages.	Under investigation	5/7/2020
When trying to book onto the last week of a series of holiday camps via 'all days', nothing gets selected	Under investigation	5/7/2020

Recently resolved bugs & issues - bugs we've recently resolved (history retained here for 45 days) 

Bug description	Resolution description	Resolved
Court booking - unable to choose the duration of a court booking - dropbox not showing	This was an issue on certain browsers and has been resolved	27/06/20
Emails not sending from the platform	This issue was due to the performance of the website following the recent update. It has been resolved	18/06/20
Can't edit or cancel bookings as an admin user at a single venue	This was a bug and now resolved	19/06/20
On the court booking app - some users are unable to book slots of less than 30 minutes	This was a bug relating to specific rules at a venue and has now been resolved.	19/06/20
Can't view reoccurring course sessions for 'single session' course type if a user had previously hidden these sessions	This was a bug and has now been resolved	20/06/20
Players are struggling to cancel courts as they find it difficult to locate the function on the updated booking sheet	Based on user feedback we have added back in a 'my bookings' link.	26/06/20
Failed court bookings resulting in un-captured payments	We have identified the fault and have implemented a fix to reduce the impact, the uncaptured payment should not be held for more than 30 minutes.	26/6/2020
An issue where related contacts to a user (e.g. junior member) were not listed as Main Participant for bookings when logged in as them	This is now resolved	26/6/2020
An issue where Member/Guest drop-down for Group Bookings wasn’t functional	This now resolved	26/6/2020
15-minute booking slots are showing incorrectly and increased Booking Slot heights for all Booking Slot lengths.	We have resolved this with a temporary fix to expand the booking slot depth whilst we work on a longer-term solution.	26/6/2020
Admin user is not able to archive coaching courses in some scenarios	This issue has been resolved and is pending release	30/6/2020
Course description showing twice on the website for recurring sessions	Resolved and pending release	03/06/20
An issue with accessing holiday camps when using multi-week camps and where large numbers of bookings have been received	Resolved and pending release. Likely that we will make further improvements to this area in the future	03/06/20