LTA Clubspark Status - Live Updates

Welcome to the LTA Clubspark Status Page

 
Current Status: Working As Expected 
 

Issue	Status	Date/Time
Payments not being completed for court booking and coaching payments	RESOLVED	4th Feb 2026 10.36
Emails not being sent out .	RESOLVED	4th Feb 2026 10.36

On 4th February 2026, we were informed that there were issues with emails and bookings being made on the LTA platform. This was caused due to an unexpected surge in emails being sent from one of our providers, our system experienced a temporary outage yesterday (3/2/26) in the evening. While the system attempted to self-resolve, this unfortunately resulted in duplicate emails being sent to some of our users and a delay in the emails being sent.

It also had an impact on the payments being made for court bookings and course bookings. 

The Current Status: RESOLVED
 

• Performance: We have scaled up our server capacity this morning to handle the backlog.
• Delivery: Emails are currently being processed and sent as normal.
• Duplicates: You may still receive a duplicate notification today as the queue clears if your emails were sent yesterday after 12pm. 
• Logs: Our internal delivery logs are recovering and will be fully up to date shortly.
  
  
  Having trouble? Please email click on the HELP button to raise a support ticket.

Out of Hours Emergency Support Contact:  If you are a coach or administrator using the ClubSpark system and you are experiencing a serious fault or outage on the platform out of working hours, please email our emergency support email on [e-mail].  This email is monitored by a number of staff who will be able to investigate the issue and provide updates whilst it is being resolved. We will also ensure this page is updated if there are any known issues. 

If the issue is related to your Smart Access lights and gates, please reach out directly via this form: https://smartaccess.online/support-request

Providing as much detail as possible will ensure a quicker response.

Please include the date/time/user of the court booking that has failed, as they can check the logs for that time. 
Additionally, you can email the hardware providers at: [e-mail]  and Phone Support: 01285 651025.