Adding, Editing and Cancelling A Court Booking

Within the Admin area of ClubSpark in the court Booking Module, you can add, edit and cancel bookings that have been made at your venue.

This guide will take you through all 3 processes:

• Adding a New Booking:
• Editing A Booking
• Cancelling A Court Booking

Adding A New Booking:

Step 1:

To add a new court booking via the Admin area, you need to click on the 'Add new booking' that is to the right of the screen. 

Step 2:

This will take you to your court booking sheet, where you will be able to enter your new court booking(s) by clicking on the applicable slot(s). 

 

Step 3:

Click on the date, time and court in question to book onto and search for the player's name. You have the option to Send Email Confirmation to the player by ticking the box. Then click on Continue booking.

See article here on the Advance options: Booking A Court: Advanced Options

Please Note: You can also add Past bookings to the booking sheet for any latecomers, you simply click on a slot and add the details 

There is also an option to use the viewing option of the booking sheet for  'Book on behalf of Guest' or 'Book on behalf of Member' See article her: 'On Behalf Of' Booking Feature

 

Editing A Booking 

Please Note: If an admin has entered the booking on behalf of a guest or member then the payment method will be either cash, cheque or other; these payments can be edited. You won't be able to edit payments made online.

Step 1: 

To edit a payment on a court booking, head to your Booking Module and select the booking you would like to edit. 

Step 2:

You'll be taken to the Booking Record. You'll need to scroll across to the right of the Payment Section to see the 'Edit' icon to update each field

Once you have made your updates then click Save:

Please Note: If the booking you have selected was paid online, you will be able to refund their booking by clicking on the 'Refund' button.

Cancelling A Court Booking

Step 1:

If you need to cancel a booking, you can also do this from the Admin area. First, you will need to select the booking you wish to cancel. 

Once you have selected the booking, you will be taken to the player/member's booking details. Click 'Cancel Booking' 

Step 2:

You will then be taken to the following screen. Here you have the option to send email notification by ticking the box and to adding an additional message. Then click 'Cancel Booking'

You'll be taken back to the booking record and you'll see 'Cancelled' for the status 

See how to edit a Recurring Booking here: Booking A Court: Advanced Options

You can also choose to send them a email notification. A notification email will be sent if all booking dates have been selected.  

Bulk Canceling Court Bookings

Step 1:

You can now bulk cancel upcoming bookings. This will save time when there are multiple players that need cancelling. To bulk cancel, tick the boxes beside their name and click the 'bin' icon. 

Step 2: 

A Pop up will appear with the following options for you to tick. Then click 'Cancel Bookings' 

Then following overlay will appear confirming the cancellations of the bookings: