Court Booking and Coaching Reminder Emails

Within the system there is an automated email for court booking and coaching booking reminders. Emails are sent to all players with court bookings and coaching bookings on the day of their session. 

This will remind players of their booking(s) and give them a chance to cancel the booking(s) if their plans change, freeing up the court/session for another player. 

These emails are sent daily i.e you'll only receive the email if you have a court booking/course session for that day. They get sent at around 1am in the morning of the upcoming session.  

NOTE: This guide is for the club admin and coaches - if you require steps on how to unsubscribe or subscribe please see:  Subscribing To and Unsubscribing From Emails

Players are able to unsubscribe/ subscribe into these booking court and coaching reminder emails via their profile. They will need to login to their account, go to the 'Profile' section and then into the 'Your privacy and consents' section. Here they can uncheck the checkboxes to stop receiving court booking or coaching reminder emails. Alternatively if it's unchecked they can tick this if they would like to subscribe back into receiving these emails see below: 

They then need to select 'Update my preferences' to save the changes.

As an admin you are able to see if a member has subscribed into receiving these reminders via the contacts module. If you go to the contacts module and look under the 'consents' column you will see 'Court Booking Reminders' or 'Coaching Reminders' if they have opted in to receive these reminders see below: 

If they have unsubscribed the consent will not be shown here. They will need to login to their account, go to their 'Profile', and then into 'Your privacy and consents' scroll to the bottom and tick the checkbox once they have done this it will change in the contacts area and you will see this under 'consents'. 

The consents 'Court Booking Reminder' and 'Coaching Reminders' will also appear on the individual's contact record when you open it up if they have opted to receive these as shown below: 

Please Note: To subscribe or un-subscribe from these reminder emails users will need to login to their account and do this, there isn't a link in the email to make this change. 

The consent will show in the contacts module. As this is not an 'opted in' consent as consents typically are, you can not use this as a filter to send emails to the players, please use the tag - booking to complete this task.