You can create membership packages where your members can pay by instalments. The benefits of this is huge, it opens up memberships to those who may not be able to pay the full amount, increasing your membership number and making tennis more accessible. We have an article here that explains the benefits: The Benefits Of Collecting Online Payments - Our Top 10!
We have split this article into 4 sections to help you easily find the relevant section:
- Fixed Date or Date of Purchase Packages and Monthly instalments
- Date of Purchase and Monthly Instalments - set to continuous.
- The Instalment payment date options
- FAQs
We also have this article to share with your members: How do I Purchase a Membership Package with Instalments
Fixed Date or Date of Purchase Packages and Monthly instalments
Step 1: Create your membership packages as you would normally do. See guide here: Creating A Membership Package
Step 2: Select the payment option Direct Debit or Credit/debit card.
Step 3: You will then need to enable 'Allow payment in instalments?'. Enter the Monthly cost for new members and the monthly cost for renewals. These can be the same or different. If you have different costs, the cost for new members will be shown on the public page and the renewal cost will be presented to the member in their profile.
The number of monthly payments can be between 2 - 12 and you can choose the instalment payment date
Please Note: Please be aware there will be an additional charge from Stripe on the recurring payment of 0.5%. This charge will be collected at the point of payout to the bank account, rather than on the individual payments. Further details are available here: https://stripe.com/gb/billing/pricing
Step 4: Once you are happy with all the details of the membership package, click the 'Save package' button at the bottom of the page.
This is how this package would show publicly when offering to pay in full or pay monthly.
Date of Purchase and Monthly Instalments - set to continuous.
If you have select this, you will only get the option to select Direct debit or Credit/debit card.
Step 1: When setting up the package, make sure to select 'Based on the date of purchased' and term length to be 'Continuous (no end date)'.
Step 2: Click either payment option as there are no offline options here, then enable 'Allow payment in instalments?'. You can then enter in the monthly cost for new members and the monthly cost for renewals.
The number of monthly payments can be between 2 - 12 and you can choose the instalment payment date.
Step 4: Once you are happy with all the details of the membership package, click the 'Save package' button at the bottom of the page.
This is how this package would show publicly.
The Instalment Payment Date Options
This means this will work out when the payment is made. I.e. Today is the 31st January - if you choose the below this is date the 1st payment and continuous payments will be collected.
Unless you select - Enable pro-rata cost on the first payment: Pro-rata payments are available on continuous subscriptions only. If enabled we’ll take a pro-rata payment as soon as possible and then schedule the recurring payments from the next available payment date.
FAQs
Are there additional fees or costs if we offer instalments?
Yes, where the member pays in instalments, there will be an additional charge from Stripe on the recurring payment of 0.5%. This charge will be collected at the point of payout to the bank account, rather than on the individual payments. Further details are available here: https://stripe.com/gb/billing/pricing
How do I cancel a membership subscription?
A subscription for a continuous monthly membership or a membership being paid for via instalments can be cancelled from the membership record by selecting Cancel within the Costs section.
Selecting cancel will open the Cancel subscription modal. To cancel the subscription, you will need to select the I confirm I want to cancel this subscription checkbox followed by the Confirm button.
Once the cancellation is confirmed, the main contact of the membership will be sent an email confirming the cancellation and the subscription or direct debit will be marked as cancelled on the membership record.
How does a member cancel a subscription or direct debit?
A member can cancel a subscription or direct debit 2 ways:
1 - Via their bank and cancelling the subscription or direct debit
2 - Via requesting the club admin to do it as listed above.
In both scenarios, the person will receive an email and the club admins who receive membership notifications informing them it is cancelled. If they cancel via the bank, you will then need to go into the membership record and amend the status to 'Cancelled'.
What happens when a payment fails due to insufficient funds or the card is blocked?
If the monthly subscription or direct debit fails, then the status will update in ClubSpark.
The club administrators with membership notifications enabled will also receive an email to advise the payment has failed. The club admins can click the retry button if needed. If paid via Stripe, they will attempt to retry 3 times. If the member has paid via Stripe, the will receive an email with a link to update their payment method. If the member has paid via GoCardless, they would need to get in touch with their Support team on 02071838674.
If they update their payment method, and a successful payment is made, this will update in the system.
A member has asked how to amend or update their card details?
If the member has paid via Stripe, you will be able to send them a payment link from Stripe to update your details. Head into the 'Subscriptions' section and locate the members payment. Under 'Actions' , you can 'Share payment update link'.
If the member has paid via GoCardless, they can contact their support team:
The GoCardless Support team is available on 02071838674.
Opening hours: Monday to Friday 9-6 pm.
Any comments?
If you have any thoughts or comments on this article, please contact us at support@clubspark.co.uk