GoCardless Payment Process FAQs

If your organization/club is using GoCardless to collect payments for membership, this article explains the differences from other payments and FAQs of using GoCardless. 

• Understanding the Payment Process of GoCardless
• FAQs
• GoCardless Support Contact Details 
  
  

Understanding the Payment Process of GoCardless

When a member chooses to pay via GoCardless they will follow through the below steps, you can see this in more detail in this article: Purchasing a Membership using GoCardless

In summary: Customer = Member     Merchant = Tennis Club / Organization 

• • Customer chooses to pay via bank debit

  • Customer completes an authorization form

  • Merchant sends advance notice to the customer of the upcoming bank debit payment

  • Merchant submits payment request via the relevant bank debit scheme

  • The banks execute the request and settle the transfer of funds

  • Merchant receives the funds in their bank account, after any relevant clearance period

More information available : https://gocardless.com/guides/online-payments-guide/online-payments-bank-transfer/

FAQs

Q: My member says they are being asked to verify the bank transfer via their bank - what if they don't have an online bank account? 

A:  As the GoCardless account holder, you have two options here. You can collect the money via a paper form and set up the bank details or you can ask GoCardless to turn off the online bank verification on your GoCardless account. 

To do the above, you need to contact GoCardless via email to request that they 'disable the online verification' on the GoCardless account. The request will need to come from the account owner. 

Q: Why are the members asked to enter their bank details?
A: GoCardless processes payments via direct debit- which 'pushes the money' rather than pulls the money. It is set up primarily for recurring payments, although you can still use this for Payment in Full. 

Q: Why do some people get the option of instant payment and some don't? 
A: This is based on which bank account they hold. The list of banks that GoCardless work with to offer Instant Payments is available here: Banks Supported by Instant Payment - GoCardless

GoCardless Support Contact Details 

GoCardless Support:  Opening Hours  Monday - Friday: 9am - 6pm 
Address: GoCardless Ltd. Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom
Phone number: 020 8338 9538,
Email: Contact form