Sending Payment Requests

You can send out payment requests from within any of your membership packages.

For junior and group packages, these requests will have to be sent to the main contact. You can view all the main contacts in a package by selecting 'Main Contacts' from the drop-down above the last name column.

Step 1:

Go the the Membership Module on the left hand side in the Admin area.

Step 2:

From the members listing page, select all members by clicking the checkbox next to the first name column or select individual members by selecting the checkbox next to their name.

Step 3:

Then click on the 'more' button (icon with the 3 dots), a list of options will appear click 'Payment'.

Step 4:

If you have members who are not eligible for auto-payment, skip step 1 to the request payment screen.

See Membership Auto-Renewal and Payment guides for further information this.

This will take you to step 2, see below. 

The subject and message boxes can be edited. 

[FULL COST]: the cost of the package will be inserted automatically, using the details you have entered when setting up the membership package.

The payment request will take your members through the registration process if they are not already registered so you don't need to send them an invite as well as the payment request requires a member to register. 

As soon as a member makes an online payment, administrators set up with 'email notification' will receive an email advising payment. At the same time, the member's payment history (to reflect amount paid and payment method) will be updated and status set to 'Active' in ClubSpark. 

For members who are paying by cheque/cash/other (e.g. BACS transfers) - the system will send an email to notify that the member has joined and to expect to receive payment via the type selected. On receipt of payment, the administrator can update the member's record manually with payment details, in the membership module and change the member's status from 'Pending' to 'Active' if necessary.