Sending Payment Requests

You can send out payment requests from within any of your membership packages.

For junior and group packages, these requests will have to be sent to the main contact. You can view all the main contacts in a package by selecting 'Main Contacts' from the drop-down above the last name column. Payment requests can only be sent from within the membership packages you cannot do it from the all member view.

Step 1: Go the the Membership module on the left hand side in the Admin area.

Step 2: From the members listing page, select all members by clicking the checkbox next to the first name column or select individual members by selecting the checkbox next to their name.

Step 3: Then click on the 'more' button (icon with the 3 dots), a list of options will appear click 'Payment'.

Step 4: This screen will then appear. The subject and message boxes can be edited. 

[FULL COST]: the cost of the package will be inserted automatically, using the details you have entered when setting up the membership package.

The payment request will take your members through the registration process if they are not already registered so you don't need to send them an invite as well as the payment request requires a member to register. 

As soon as a member makes an online payment, administrators set up with 'email notification' will receive an email advising payment. At the same time, the member's payment history (to reflect amount paid and payment method) will be updated and status set to 'Active' in Clubspark. 

For members who are paying by cheque/cash/other (e.g. BACS transfers) - the system will send an email to notify that the member has joined and to expect to receive payment via the type selected. On receipt of payment, the administrator can update the member's record manually with payment details, in the membership module. The member's status will change depending on what you have set up in the membership settings see below. If you have the first option selected the system will automatically change their status from 'Pending' to 'Active'. If you have the second option selected, when you add the payment on the record you will also need to update the status to 'Active'. Anyone with an 'Active' membership will be able to book courts.