You'll need to have set up a Stripe account first before following the steps below.
Accepting Online Payments
Firstly, you'll need to head to the Events Module within the Admin Area and create an event (Team Challenge and/or Custom Competition).
Here, in the event setup, you'll find an option titled 'Take Online Payment?' which you'll need to tick to accept online payments.
Once you've done that, and participants start signing up to attend your event you'll be able to view your received payments within the 'Payments' tab.
To issue a refund, you'll first need to head into the event and to the 'Payments' tab.
Here you'll see a list of all the participants and their payments. To issue them a refund, you'll need to click on the blue 'Refund' button next to their name:
Please Note: Payments are refunded at the attendee activity level, if you need to refund a group then you will need to refund each individual separately.
Once you have clicked on the blue 'Refund' button, the following overlay will appear:
You'll need to click on the blue 'Confirm' button on the bottom right corner of the overlay to issue the refund.
Please Note: If you receive an error message when trying to process this refund, please ensure that you have sufficient funds within your Stripe account to issue a refund, you will find this within 'Available to Pay Out' within Stripe
Once you have issued the refund, you will now see that the attendee's payment has shown that they have been refunded and when.
Please Note: By refunded an attendee doesn't cancel them from the event. To cancel an attendees place/booking please read this guide here.