Subscribing to and Unsubscribing from Emails

Members/contacts have the option to unsubscribe from emails that are sent from your venue.

If the member/contact has unsubscribed, they will still receive any automated emails such as payment renewals, reminders etc.

The unsubscribe option will impact emails that you generate, such as newsletters. 

You may come across the following examples: 

• A user informs you that they did not receive an email sent from your venue; 
• You have sent an email but when checking your email log a recipient does not appear in the log at all.

We have split this article into 2 sections to help you easily find the relevant section:

• Checking if a Contact has Unsubscribed 
• Subscribing or Unsubscribing from Emails

Checking if a Contact has Unsubscribed 

Step 1: Head to the Contacts module and search for the member/contacts name. 

You will then see a column titled 'Unsubscribed'. If the contact/member is showing as 'Yes' then this member/contact has unsubscribed from your emails. 

To Subscribing or Unsubscribing from Emails

The only way a member/contact can re-subscribe to emails is through their profile, this must be done by them. Administrators at the venues cannot do this on their behalf. 

Step 1: The member/contact will need to login into their account. 

Step 2: Select their name in the top right corner, a drop-down menu will appear, they then select 'Profile'.

Please note: If you are in a group or junior membership you will have a list of all the other members associated with the membership linked to your account, in this case just click on your name (you won't see profile).

Step 3: Select 'Your privacy and consents':

Step 4: In this section they can update any consents they have opted in or out of, at the bottom underneath the list of consents they can amend if they wish to re-subscribe to emails: 

Step 5: At the very bottom players are able to unsubscribe/subscribe into booking court reminder emails via their profile. Here they can uncheck the checkbox to stop receiving court booking reminder emails. Alternatively if it's unchecked they can tick this if they would like to subscribe back into receiving these emails see below: 

They then need to select 'Update my preferences' to save the changes.