Email Log

The following types of emails are visible in the Email Log:

Membership Emails:

• Sent Membership Renewal Requests
• Sent Membership Payment Requests

Open Days:

• Sent Open Day Attendees Email

Coaching:

• Sent Coaching Session Attendees Email
• Sent Coaching Waiting List Invite

Venue Emails:

• Sent Venue Contact Message
• Sent Coaching Session Venue Contact Message
• Sent Venue Users Invitation

Step 1: From within the Admin area - Click on 'Envelope' icon in the top right-hand corner next to your name.

Step 2: The following page will display.

The email record will be shown with: Send date, Email address, First/Last name, Subject heading, Status and Type.

Emails will display according to the date range entered in the boxes (click on the blue 'Update' button to accept the date).

Alternatively, click on one of the 'Show me' options - Yesterday, Today, This Week, This Month, followed by the 'Update' button, to show the emails in those periods.

Status Meanings: 

Pending - the email is in a queue, waiting to be sent out of the Clubspark system.

Sent - the email is successfully out of the Clubspark system and is trying to reach the recipient address.

Opened - the email was browsed by the recipient and has been read.

Clicked - the recipient has clicked one or more links within the email.

Please note, links will be clickable depending on the recipient's browser. Some of your recipients may need to 'copy and paste' the link from your email into an internet browser to see the file/web location.

Blocked - the email did not leave our servers due to a permanent error: an invalid or non-existent email address or the recipient reported Clubspark as spam.

Some emails may show the status 'pre-blocked', this means there was an existing error with that email address that our system had previously logged.

Bounced - the email returned with an error and it could not be delivered: e.g. recipient’s inbox is full, recipient server is not available, the email address does not exist, etc. 

Please note: For blocked emails - please contact us at [e-mail] for further assistance.

 

The email can be viewed by clicking anywhere along the row in your list - an overlay will show its contents.