How to use a Temporary Contact to get a contact registered with the correct LTA account

If you member does not have an LTA login, then you will need to create a new login and send them an invitation to join and create or link their current LTA login. Follow the steps below to do this. 

 

To resolve with a Temporary Contact, use the below steps:

 

 

1. Create a new temporary contact via the contacts module using the same details with 'Temporary' or 'T' after either the first or last name. (The system won't allow you to make an exact duplicate contact with same name and email address)

 

 

2.Invite the temporary contact to allow them to register their current LTA account to your club.

 

 

3. Once they have accepted your invite, the Temporary contact will then be overwritten with the personal details from their LTA account. The LTA logo and LTA login (username) will show also.

 

 

4. You are now ready merge their records (2 contacts)(KEEPING THE LTA login*).

 

 

*Please note: Make sure 'Use Login account' is showing as Yes under the correct LTA contact profile you to ensure the remaining contact is linked to their latest LTA account. Shown with the screenshot below. The system will sometimes default to the old login account (e.g Clubspark) so it is best to always check the Merged Contact Column (3rd column) is showing the LTA logo correctly.

 

 

Additional Important Tip/Note: If you are merging 2 LTA accounts you can hover over the LTA logo next to the name to see which LTA username is linked to which contact profile. You can also do this in the Merged Contact column (3rd column).

 

 

Once the remaining contact is showing registered with an LTA account. They should now be able to LOGIN and BOOK COURTS /  COACHING COURSES via their LTA login. 

 

 

If you're still unsure or would like further advice before merging, please contact us via email on [e-mail]