The following types of emails are visible in the email log:
- Membership Emails:
- Send Membership Renewal Requests
- Send Membership Payment Requests
- Open Days:
- Send Open Day Attendees Email
- Send Coaching Session Attendees Email
- Send Coaching Waiting List Invite
- Venue Emails:
- Send Venue Contact Message
- Send Coaching session Venue Contact Message
- Send Venue Users Invitation
Please Note: This log will capture emails sent out from the end of September 2017 onwards.
From within the Admin area - Click on 'Envelope' icon in the top right-hand corner next to your name.
The following page will display.
The email record will be shown with: Send date, Email address, First / Last name, Subject heading and Status.
Emails will display according to the date range entered in the boxes (click on the blue 'Update' button to accept the date).
Alternatively, click on one of the 'Show me' options - Yesterday, Today, Tomorrow, This Week, This Month, This Year, followed by the 'Update' button, to show the emails in those periods.
Pending - the email is in a queue – waiting to be sent out of the ClubSpark system.
Sent - the email is successfully out of the ClubSpark system, and trying to reach the recipient address.
Opened - the email was browsed by the recipient and most likely has been read.
Clicked - the recipient has clicked one or more links within the email. Please note, links will be clickable depending on the recipient's browser. Some of your recipients may need to 'copy and paste' the link from your email into an internet browser to see the file/web location.
Blocked - the email did not leave our servers due to a permanent error: an invalid or non-existent email address or the recipient reported ClubSpark as spam.
Some emails may show the status 'pre-blocked', this means there was an existing error with that email address that our system had previously logged.
Bounced - the email returned with an error and it could not be delivered: e.g. recipient’s inbox is full, recipient server is not available, the email address does not exist, etc.
The email can be viewed by clicking anywhere along the row in your list - an overlay will show its contents.
For Blocked emails - please contact us at email@example.com for further assistance.