Users have the option to unsubscribe from emails that are sent from your venue. If the user does unsubscribe then they will still receive any automated emails such as payment renewals, reminders etc... the unsubscribe option will impact emails that you generate, such as newsletters.
You may come across the following examples:
- A user informs you that they did not receive an email sent from your venue;
- You have sent an email but when checking your email log a recipient does not appear in the log at all.
In the examples above, the first way to check would be via the contact module. If you search for the contact, there is a column in the contacts module called 'Unsubscribed' if this shows as yes, then the user has unsubscribed from your emails.
If you cannot see the 'Unsubscribed' column then you will have a filter on your columns, above the column headers you have a 'More Columns' option, select the arrow and a criteria list will appear where you can select and deselect what information you would like to view in the contacts module.
In the example below, the user has unsubscribed:
The only way a user can resubscribe to emails is through their profile, this must be done by the user, administrators at the venues cannot do this on their behalf.
To resubscribe, firstly the user would log into their account.
Select their name in the top right corner, a drop-down menu will appear, they then select 'Profile'. Please note if you are in a group or junior membership you will have a list of all the other members associated with the membership linked to your account, in this case just click on your name (you won't see profile).
On the following screen they will need to select 'Edit Profile':
Select 'Your Privacy & Consents':
In this section they can update any consents they have opted in or out of, at the very bottom underneath the list of consents they can amend if they wish to resubscribe to emails:
Then select 'Update my preferences'.