Cancelling an Attendee on an Event Booking

This guide outlines how you can cancel an attendee's Event/Session booking.

If an attendee chooses to cancel their booking - or you need to cancel a booking for any reason - you can do so within the admin area of the platform. 

The steps within this guide are the same for all events.

Step 1: Go to the Events module and locate the event/session the attendee booked on.

Step 2: Once you have located the participant, you will need to click on their name, where you will be taken to the following page:

Step 3: Now click on the 'Booking Status' and change it from 'Active' to 'Cancelled'

Step 4: You will see a pop up appear asking you to confirm the cancellation

Please note: Changing a participant's booking to 'Cancelled' will not automatically refund them. You will need to manually trigger a refund.