How Do Online Payments Appear In My Bank Account?

• STRIPE

Stripe processes payments for Coaching Courses, Court Bookings and if you decide to allow Credit Card payments for membership.

When you receive a transfer, it should show up as a transfer from Stripe. Some people will also see "Earthport" on the statement descriptor, as that is one of the financial partners Stripe works with to send transfers.

Stripe will transfer funds to your bank account based on the schedule listed on your dashboard in your Stripe account.

Your can set your schedule to 'Daily 7 day rolling basis', which means every day Stripe will gather your transactions for the day and deposit them in your bank account 7 days later. The very first transfer Stripe makes to your bank can take up to 10 days.

For more information on when money will appear in your account please see the below link:

When will money appear in my account

You can see a breakdown of all payments made to you through Stripe by logging into your Stripe account:

https://dashboard.stripe.com/login

Stripe will transfer funds to your bank account based on the schedule listed on your dashboard in your Stripe account.

• GoCardless

GoCardless processes payments for Memberships.

For customers who bank with Natwest, HSBC, and possibly one or two other high street banks, the words  “GoCardless Ltd” or “GoCardless.com” will show on your bank statement. 

For customers whose accounts are with other banks, a reference will appear on your bank statements in the following format.

GOCARDLESS-[Sportlabs/ClubSpark]-xxxxxxx

The "xxxxxxx" represents a five or seven character reference that relates specifically to your Direct Debit mandate with ClubSpark. This helps GoCardless to locate the associated customer account in their system if additional information about a payment or corresponding customer account is requested.

For more help with your GoCardless account - contact their support staff here: [e-mail]

You can see a breakdown of all payments made to you through GoCardless by logging into your GoCardless account: 

https://gocardless.com/users/sign_in