ClubSpark uses external payment providers to collect money from members for bookings and membership. The two payment providers are GoCardless and STRIPE. Both are registered under the Financial Conduct Authority (FCA) and further information on their terms and conditions can be found in the links.
If a member informs you they need to change their bank details associated with their online transactions with your venue, they will need to do this with the payment provider directly. You can provide them with the information below.
For Direct Debits This will be with GoCardless - the member will need to get in touch with GoCardless Support team via phone who will be happy to update the bank account they are making payments from. The GoCardless Support team is available on 020 7183 8674. Opening hours: Monday to Friday 9-6 pm. They can also contact via email, Support GoCardless although they may need to provide further detail.
For one-off payments, such as coaching or court bookings or membership, this is via STRIPE.
This can be done online directly from the Stripe Dashboard: STRIPE login
Click on the Edit button next to the currently linked bank.
Provide new bank account information.
Click Update bank account.