Changing Bank Details For Members

ClubSpark uses external payment providers to collect money from members for bookings and membership. The two payment providers are GoCardless  and STRIPE. Both are registered under the Financial Conduct Authority (FCA) and further information on their terms and conditions can be found in the links. 

If a member informs you they need to change their bank details associated with their online transactions with your venue, they will need to do this with the payment provider directly. You can provide them with the information below. 

For Direct Debits this will be with GoCardless.

If a member needs to change their bank details with GoCardless then you as the admin of the GoCardless account can do this via the GoCardless dashboard. Further details here: Changing-customer-bank-details in GoCardless

Please note: Only the account holder of GoCardless can do this. Clubspark support can not. 

When a payer wants to update their bank details, you can initiate the update directly from within your dashboard:

1. Navigate to the Customers tab and click on their name
2. On the customer’s individual page, click on the bank account listed under Bank accounts
3. Click on the three dots in the top right corner and then click the update bank account option. A new window will open, asking you to confirm the action.
4. Once confirmed, the customer receives an email with a unique link to update their bank details. Please note that the link is for one-time use only and expires after 12 hours.
5. Once the link is clicked, the customer is directed to a page where they can enter and confirm their new bank details.
6. Once confirmed, our system captures the new details and:
   
   - Creates a new bank account
   - Moves the mandate(s) to the new bank account
   - Deactivates the old bank account
    
7. The customer will receive an update via email to confirm that their bank details have been updated.

IMPORTANT: If your customer does not have a UK (GBP) bank account or has a joint account that requires two signatures, you will need to cancel their mandate and set up a new one, using one of the options listed below.

If you need further assistance you can reach out to GoCardless Support team is available on 020 7183 8674.

Opening hours:  Monday to Friday 9-6 pm.

They can also contact via email, Support GoCardless although they may need to provide further details.  

For one-off payments, such as coaching, court bookings or membership, this is via STRIPE.

This can be done online directly from the Stripe Dashboard: STRIPE login 

1. From the Stripe dashboard side menu, click on Settings and then click on Bank accounts and scheduling.
2. Click on the Edit button next to the currently linked bank.
3. Provide new bank account information
4. Click 'Update Bank Account' 

With both payment providers if the members wish to close the accounts then they will need to contact the respective customer support teams at STRIPE and Support GoCardless.

For Subscriptions using Stripe - this can be done from the players clubspark profile. 

Ask the member to log into their clubspark account. 

Click on their initials top right of the screen and select profile 


Click on the courses tab and identify the course you pay a subscription for with Stripe. (note this is not possible with GoCardless). 

Click on View Details 


 

Here you will now be able to Manage Subscription 



This will take the player to the stripe pages, here the player can update their bank details, by clicking the pencil.