Once you have Group Bookings feature enabled, users will be able to make a court booking for themselves and also include the details of their opponent and pay for guest fees if this is a feature at the venue. Scroll to the end of this article to see a short video on how to do this. We are happy for you to share this with your members if you believe it will be helpful.
This article goes through the process of how to make a group booking, whether you are:
- Booking with another member
- Booking with a guest
Please Note: At present, this feature is only available on the webpage. Not in the booker app. The updates to the mobile booker app have been made and we are now awaiting approval from Apple/Android for it to be released into the App/Play Store.
When making a booking, members/ players would first need to be logged into their ClubSpark account, when they select the booking time on the court booking sheet the following overlay will appear.
Booking with Another Member:
In this example Rebecca is the logged-in user who is making the booking, she is a member. Now to add her opponent's details, she would then select '+ Add participant'. Depending on the rules in the schedules, she can add as many participants as allowed - for this example, we have added 2. You can not exceed the number in the ruleset. Then press 'Continue booking'. Please Note: They will need to manually enter the members name in it doesn't give them a list from the database.
The next page is to confirm your booking. If the court booking is free because they are members, then it will show £0 cost. Press 'Confirm'. The booking has been made.
Booking with A Guest:
If a member books with a guest. They follow the same steps as before, but when they '+ Add participant', they must mark them as a 'Guest' rather than a 'Member'.
Once they have completed this, they click 'Continue booking', this will take them to confirm the booking. If you have guest prices in the ruleset, for example - I have £10 for guests. This cost will show on the next page. The person making the booking then selects 'Confirm and pay'.
On the next screen, they will ask for your card details. An email will be sent confirming the booking.
Things to know:
- When a participant is added to a court booking, this is a text-only field, therefore, a contact record will not be generated within the Contacts listing in the Admin area and the system will not be able to know if the opponent is a member. This will be up to the member to input.
- Guest booking: If you allow the public to book. They will follow the same as above. They will have to add the name of their opponent. Please Note: It is not mandatory for the member to add the opponent to continue to booking.
- FAQ's on the Group Booking feature, click here.
Video: How to book a court with Group Booking & Guest Fees
Link to Video is here: https://youtu.be/T_j7Hgg_RWA if you wish to share with your members to introduce the group booking feature.