Override Pins and Recurring Booking Pins

If you have the premium gates (ACT) - Smart Access then it is possible to create an Override Pin Code and the same pin number for recurring bookings.  

Override PINs for Constant Access: 

If you've got CIA Smart Access Premium Gates with ACT hardware, you can get a 24-hour override PIN. This is super handy for maintenance or admins who need to get in whenever without a booking.

• How to Get an Override PIN: Email :  [e-mail]  and ask for an 'Override Pin Code'. Please provide the venue URL/Name. 
  
   
• Changing Override PINs: If you need to switch up that override code, you'll have to contact CIA again.
  
   

Recurring Bookings PINs 
 

You can create a recurring PIN number for recurring bookings two ways. We recommend the 2nd method, as this is done through the clubspark admin pages.  

1. CIA Adds to ACT: CIA can put a recurring PIN directly into ACT (either weekly or 24/7). However, it won't show up in ClubSpark, so you'll still need to manually make recurring or block bookings in ClubSpark to reserve the courts. This is good for one off situations. 
    
2. Recurring Block Bookings in ClubSpark: If you, as an admin, set up an advanced recurring block booking in ClubSpark, the PIN from the first booking email will actually work for all the follow-up bookings. They will get a reminder email with the pin code on the day of the recurring booking. 
   
   To see how to make an advanced block booking in clubspark see: Making a Booking using Advanced Options

FAQS and Notes 

• Important for Recurring Block Bookings: This only works if there's a contact (with an email) on the booking when you create it. If there's no contact, you'll get a random PIN each week.
• PIN Generation: PINs are generated on the day of the booking. So, while you might not see it for later recurring bookings, as long as a contact is linked, the same PIN will keep working.
• Premium Only: This whole recurring PIN thing is only for Premium bookings- where they use ACT as the hardware. Other providers will get a new random PIN every time.