SmartAccess FAQ's

SmartAccess - FAQs

This article goes through some frequently asked questions regarding the SmartAccess systems. If you can't find the answer here please email us at [e-mail]. 

1. What do I do if the PIN code doesn't work?
If you find the code you or your customers were given does not open the gate, follow the below checklist, before contacting Clubspark.

• Check the booking is on the correct day and time
• Are you entering the pin within the allocated time frame? (no more than 10 minutes before a booking)
• If both of the above are correct, use the manual override code

Contact Clubspark to review why there is restricted access.

2. What do I do if the lights don't come on (SmartAccess Premium only)?

If you find that the lights do not come on for your court booking, follow the below checklist before contacting Clubspark.

• Check the booking is on the correct day and time
• Check in the admin area that the lighting is turned on and no rules have overridden court bookings

If all the above are correct, contact Clubspark to review your booking schedules.

3. If there is system failure after hours or weekends, what do we do if the gates/lights don’t work?

We recommend that each venue or site has its own emergency plan for who they need to contact for the override key. 

4. What do I do if the keypad is broken or there is damage to the gates?

Please contact CIA Fire & Security immediately if you notice any damage to the hardware.

5. Do we need a power supply?

SmartAccess Premium requires power supply, or alternatively solar power can be used. SmartAccess Entry is battery operated and therefore does not require a power supply.

6. Will we need to change the gates?

If you’re installing SmartAccess Premium you will be provided with a new gate, included within the overall cost. In most cases when installing SmartAccess Entry, the existing can be used. 

7. Do we need WiFi?

No, if it’s available we can use your existing connection but at most sites, we use 3G or 4G SIM cards (SmartAccess Premium only).

8. Is there a limit to the number of gates?

There’s no limit to the number of gates you can have but we recommend you reduce the number of entry points to keep costs down and make signage and entry clearer for the players.

9. There is no clubhouse or facilities on site, is it still possible to install?

Yes, the main controller can be housed in a lockable, weatherproof cabinet within the courts or in close proximity.

10. Is it a spur, socket, isolator etc that is needed for SmartAccess Premium?

We would require a standard 13a Switched Fused Spur.

11. Where is the power required (SmartAccess Premium)?

The socket would generally be installed within a 500 x 500 x 250 mm lockable enclosure, with mounting backplate, which would be mounted at a high level above the controlled gate. Ideally, the spur would be mounted at the foot of the enclosure, so we do not have any isolation issues when we come to connect our panel.

12. What will be the final load (SmartAccess Premium)?

Very minimal, we are running 12v at a max 2a output.

13. Will it require RCBO/RCD protection?

We do not require this for our equipment; however, you may wish to include this within your installation.

14. When is it completed by?

The mains will need to be available prior to the entry equipment installation date (SmartAccess Premium). If the mains supply at the site is difficult, we do have venues running the system from a solar-powered solution. For more details on this please get in contact.

We endeavour to maintain a high level of communication with sites if for any reason the system fails, however, in the case this happens after hours, please use the manual override code to allow access.

If you need to contact Clubspark due to errors or issues with your system, please contact us at [e-mail].