GDPR - Changing Consent

When your member joined your venue via ClubSpark, you may have presented them with consents to opt-in or out of. You may have now created more consents, or your member may want to change their consents. 

This guide will provide you and your members with the steps that they need to take to change their consents. 

If you haven't created consents, and you would like to then you can do so within the Admin Area and by following the steps within out Creating Consents guide. 

Step 1:

Your member will first need to log into ClubSpark, with the same login details that are already associated with your venue's account. 

Step 2:

Once they have signed in, they will need to click on their name in the top right corner, where the following drop-down will appear:

Here the will need to click on 'Profile' 

If they have other members, such as juniors linked to their account, their drop-down will look like this: 

Instead of clicking on 'Profile' like the above, they will need to click on their individual name. They will also be able to click on the other linked member's names and edit their details for them. 

Step 3:

Once they have clicked on 'Profile' or their name, they will be taken to their profile. Here they will need to click on 'Edit Profile' 

Step 4: 

Once they have clicked on the 'Edit Profile' button they will then see the following screen: 

Step 5:

Here the member can edit any of their details on this page. However, to edit their consents the need to click on the 'Your Privacy and Consents' tab, where they will then see the following: 

Here the member will be able to view all the consents you have active at your venue, and change which ones that opt-in to. They will also be able to unsubscribe from emails sent from the venue. 

Step 6:

Once that have edited this, they will need to click on the 'Update My Preferences' button. This will then update their profile and be visible to you within the Contacts Module in the admin area.