How To Refund A Participant On A Holiday Camp

If you need to refund a participant, you can do so by following these steps. You will only be able to refund the full amount. Partial refunds are not currently possible within the system. 

Please Note: Refunds will only apply to players who meet these requirements:

• Those players that have paid online only
• Those players who have not been refunded before (No in the 'Refunded' column)
• Those players that do not have a star by the ‘No’ in the Refunded list (59 days has passed)

Step 1:

You will first need to head to the Holiday Camp the participant is on. Once you are within the camp, you will find a list of players who are booked onto the course. 

Step 2:

Next, you need to click on the player that you wish to refund: 

Step 3:

You then need to click on the 'Refund' button next to their payment, then the following overlay will appear.

Step 4:

Confirm the refund (tick box) and press the blue 'Yes' button, the participants booking will then change to refunded. 

Please Note: If you have taken offline payments  (Cash, BACS, Cheque) or need to make a partial refund then you will need to issue these refunds offline.