If you need to refund a participant, you can do so by following these steps.
You will first need to head to the Holiday Camp the participant is on. Once you are within the camp, you will find a list of players who are booked onto the course.
Refunds will only apply to players who meet these requirements:
- Those players that have paid online only
- Those players who have not been refunded before (No in the 'Refunded' column)
- Those player that do not have a star by the ‘No’ in Refunded list (59 days has passed)
Next you need to click on the player that you wish to refund:
You then need to click on the 'Refund' button next to their payment, then the following overlay will appear:
Once you have confirmed the refund, and pressed the blue 'Yes' button, the participants booking will change to refunded.
Please Note: If you have taken offline payments (Cash, BACS, Cheque) you will need to issue these refunds offline.