If you need to refund a participant, you can do so by following these steps. You will only be able to refund the full amount. Partial refunds are not currently possible within the system.
Please Note: Refunds will only apply to players who meet these requirements:
- Those players that have paid online only
- Those players who have not been refunded before (No in the 'Refunded' column)
- Those players that do not have a star by the ‘No’ in the Refunded list (59 days has passed)
You will first need to head to the Holiday Camp the participant is on. Once you are within the camp, you will find a list of players who are booked onto the course.
Next, you need to click on the player that you wish to refund:
You then need to click on the 'Refund' button next to their payment, then the following overlay will appear.
Confirm the refund (tick box) and press the blue 'Yes' button, the participants booking will then change to refunded.
Please Note: If you have taken offline payments (Cash, BACS, Cheque) or need to make a partial refund then you will need to issue these refunds offline.