How do I Purchase a Membership Package with Instalments

This article provides the steps on purchasing a membership package and paying by direct debit or subscription where the club will present a number of different options.

Step 1: First in the membership page on the website, select the membership package you wish to purchase. If your club has offered an option to pay in full or pay monthly, select the pay monthly and then click 'Join Now'. 

Step 2:  If you are already a member or have a ClubSpark account, login via your LTA account. If you are new to ClubSpark, you will need to create a new account - Click Here.

Step 3:  Once logged in, it will automatically populate your details, as the Purchaser. Confirm the details and agree to the T&Cs and then continue to the Members Details. 

Step 4: On this page, if the membership is for yourself you can select yourself, if it is for another person, you can add a new member. Then select the member this package is for and click 'Continue to Add-ons' or 'Continue to Payment'. 

Step 5:  Add-ons are products or additions to the membership that are available as per the club. Select the add on by selecting the quality and 'Add to basket', if required and then 'Continue to payment'. 

Please Note: Not all memberships will have Add-ons, this is an option down to the club. 

Step 6: You will now see the summary of the costs on the 'Review and Pay' page. You will need to add a credit card for Stripe or select the card you have if you have already added one and chosen to store it. If you choose GoCardless, you will be redirected to set up a direct debit.

If your club has provided the option for you, you can choose when the payments would be taken, i.e.. 1st or 14th of the month, or pay today. 

Step 7:  Click on Continue to Payment.

Step 8: A confirmation page will be shown. 

Please note: If you have purchased a Add-on, this will be deducted from the first month's payment. 

FAQs: 

Q:  I no longer want to continue to pay my direct debit or subscription, how do I stop it?  

There are two ways to cancel your direct debit or subscription:

1 - You contact your bank, most banks will allow you to cancel via your internet banking and cancel the direct debit. The venue will be in informed that the direct debit or subscription has been cancelled. 
2- You can contact the club admin and ask them to cancel your membership. 

Once the membership is cancelled in either of these scenarios, both you the member and the clubs Administrator will be in informed that membership is cancelled via the email that is on file. 

Q:  My bank account has been compromised and my card has been blocked. What will happen to my payments? 

A: If your card is blocked, this will cause the direct debit or subscription payments to fail. You will receive an email from Stripe with a link to update your payment method.  Your venue admins will also be contacted to inform them the payment failed and the reason. 

If you have set up a direct debit with GoCardless, you can call their support team to update your card details:

The GoCardless Support team is available on 02071838674.

Opening hours:  Monday to Friday 9-6 pm.

Q: What happens if payments fail? 

A: As above, if your payment failed you will receive an email as will the venue, the venue will attempt up to 3 times to collect the payment, if all these fail, the venue could then cancel your membership. 

Q: How do I update or change my card details? 

A: If you have paid via Stripe, please get in contact with your venue. They will be able to send you a payment link to update your details. If you have paid via GoCardless, you can contact their support team on 02071838674.