ClubSpark enables you to collect payments online from your members. GoCardless is the service we use to process Direct Debit payments on your behalf.
For information on the Coaching / Court Booking online payments via STRIPE - click here.
Fees for GoCardless are - 1.0% (capped at £2.00) and minimum of 20p + 0.8 % (not capped), per transaction.
It only takes a couple of minutes to register your bank account with GoCardless and the process is instant, so you can accept payments straight away. Login to ClubSpark and go to your Membership area to register your bank account.
The first thing you'll need to do is to register your bank account details with GoCardless. You can do this from within the membership module, using the 'Setup Your Account' link within the blue bar across the top of the page, shown below:
Choose whether you want to enable monthly subscriptions or only enable a one-off fee, when you create your membership package. You can also charge different prices for new vs existing members and create special rates for individual members.
Once you've imported your members into your new package you can use ClubSpark to do all the hard work of chasing payments. Simply select all of your members and send a payment reminder. Your members will receive an email and link to set up their payments.
We'll let you know by email as soon as a member pays. Online payments via GoCardless are automatically updated in ClubSpark. The member's account will show as 'pending' while the payment is being processed. It will show as 'paid' when the payment process is complete.
The online payment process period via GoCardless is usually 7 - 10 working days. If there are any issues with payments (e.g. failures or cancellations) we'll immediately let you know so you can retry the payment or contact the member.
To reconcile the payments in your bank account, log into your GoCardless account here - using the email and password created at set up. For any questions directly related to your GoCardless account, email the team at: firstname.lastname@example.org