When making a payment online, the first thing the member will receive is an email from your venue. This email will explain the cost of the membership package, and the cost per month if you have enabled payment via instalments. They should click on the ‘Apply now and activate membership’ link to sign in or register with ClubSpark and pay for their membership.
If they've not registered with ClubSpark before they will have to create an account or sign in through their LTA, Facebook, Google or Microsoft account.
Once signed in, they will have to accept your venues T&C’s and opt-in or out of any consents.
They will now arrive on the membership renewal page. They should click the ‘Join Now’ button to pay.
Next, they can select their payment method.
If they decide to pay online via Direct Debit this will be done through GoCardless where they will need to create an account if they haven't done so already.
Once they have confirmed their payment method, their membership will be made active.
Please see the attached payment instruction file, which can be downloaded and given to your members.